CrossBeam Terms of Service

Effective Date: November 11, 2026 Version: v1.0

These Terms of Service ("Terms") govern your use of CrossBeam, operated by Onboard Dot AI LLC, a California limited liability company doing business as CrossBeam ("CrossBeam," "we," "us," or "our"). They cover the CrossBeam web application at www.crossbeam-permits.com, the CrossBeam connector for AI assistants, and our other online services (collectively, the "Services").

By creating an account, connecting CrossBeam to an AI assistant, or otherwise using the Services, you agree to these Terms. If you use the Services for a company or a public agency, you agree on its behalf and confirm that you have authority to do so. If you do not agree, do not use the Services.

Some uses have their own terms. When you submit a permit application through a partner agency's submittal portal, that agency's Terms of Service control for that submittal. When your organization has a signed agreement with CrossBeam, that agreement controls where it differs from these Terms.

1. The Services

CrossBeam reviews construction documents for building and planning permits with the help of artificial intelligence. Depending on your account, the Services let you run plan checks, read findings and draft corrections letters, look up parcel and code information, estimate permit fees, ask permit and building code questions, and, for agency staff, manage review work.

We may add, change or remove features. If we remove a feature you pay for, we will tell you in advance where practicable.

2. Your Account

a) You must give accurate information when you create an account and keep it up to date.

b) Keep your sign-in credentials confidential. You are responsible for activity under your account. Tell us promptly at team@getonbreeze.com if you think someone else has used it.

c) You must be at least 18 years old to create an account.

3. Your Content

a) Ownership. You keep all rights to the drawings, documents, project information and questions you upload or enter ("Your Content").

b) License to us. You give CrossBeam a limited license to store, copy, process and display Your Content only to provide the Services to you and the people you share it with, to keep the Services secure, and as described in our Privacy Policy. This includes processing by the sub-processors listed in the Privacy Policy.

c) No training. We do not use the construction documents you upload to train or fine-tune artificial intelligence models, as described in Section 5 of our Privacy Policy.

d) Your permissions. You confirm that you have the right to upload Your Content, including any permission needed from the architect, engineer or owner of record.

4. AI Results Are Advisory

a) CrossBeam's findings, corrections letters, answers, parcel facts and fee estimates are produced with artificial intelligence and public data. They can be incomplete or wrong.

b) They are not produced by a licensed architect, engineer or building official, and they are not professional advice. A favorable result does not guarantee that an agency will approve a permit, and an unfavorable result does not mean it will not.

c) The agency with jurisdiction makes every permit decision. You are responsible for checking results before you rely on them, and for your drawings, applications and construction.

5. Connecting CrossBeam to an AI Assistant

a) You can connect CrossBeam to an AI assistant such as Claude, ChatGPT or Grok (the "Connector"). When you do, you sign in with your CrossBeam account and authorize that assistant to read, on your behalf, the CrossBeam information your account can see, as described in our Privacy Policy. The Connector reads results; it does not upload drawings, start a paid review, submit a permit application or make a payment.

b) Results the Connector returns go to the assistant you connected. The assistant's provider is not CrossBeam's sub-processor, and its own terms and privacy policy govern what it does with those results.

c) You can disconnect at any time in the assistant's settings. We may suspend a Connector authorization that is being misused.

6. Acceptable Use

You agree not to:

a) use the Services for any unlawful purpose, or to submit false or misleading permit information;

b) access projects, accounts or data you are not authorized to access, or try to get around access controls;

c) probe, scan or test the Services' security, or interfere with or overload the Services, except under a written agreement with us;

d) copy, resell or redistribute the Services, or use them to build a competing product;

e) use automated means to collect data from the Services, except through the Connector or another interface we provide for that purpose; or

f) reverse engineer the Services, except where the law allows it despite this restriction.

7. Paid Features

Some features require a paid plan or credits. The price and terms are shown before you buy. Payments are processed by Stripe. Except where the law or your order says otherwise, payments are non-refundable. Agency use is priced under the agency's agreement with CrossBeam.

8. Our Property

CrossBeam and its licensors own the Services, including the software, review worksheets, skills, designs and trademarks. These Terms do not give you any rights in them except the right to use the Services under these Terms. If you send us feedback, we may use it without obligation to you.

9. Third-Party Services

The Services rely on, and link to, services from other companies, including public government data sources and the AI assistant you choose to connect. We are not responsible for third-party services, and your use of them is governed by their terms.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." To the fullest extent the law allows, CrossBeam disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that any result will identify every code issue.

11. Limitation of Liability

a) IN NO EVENT WILL CROSSBEAM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES arising out of or relating to the Services or these Terms, including project delays, construction or redesign costs, or lost profits.

b) CROSSBEAM'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID CROSSBEAM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AND ONE HUNDRED DOLLARS ($100).

c) These limits apply whatever the form of action, whether in contract, tort or otherwise. Nothing in these Terms limits liability for fraud, willful misconduct, or anything else that cannot be limited by law.

12. Indemnification

You agree to indemnify and hold harmless CrossBeam and Onboard Dot AI LLC, and their officers, employees and agents, from claims, losses and expenses (including reasonable attorneys' fees) arising out of Your Content, your violation of these Terms, or your violation of anyone else's rights.

13. Suspension and Termination

a) You can stop using the Services and close your account at any time by contacting us.

b) We may suspend or end your access if you violate these Terms, if your use creates a security or legal risk, or as the law requires. Where practicable, we will tell you first.

c) Sections 3(a), 4, 8, 10, 11, 12, 14 and 15 survive termination. What happens to your data after termination is described in the Privacy Policy.

14. Disputes

a) Governing law. California law governs these Terms, without regard to its conflict-of-laws rules.

b) Arbitration. Any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by JAMS in Orange County, California, under its Streamlined Arbitration Rules and Procedures. Either party may instead bring an individual claim in small claims court in Orange County, California, if it qualifies.

c) No class actions. Disputes are resolved only on an individual basis, not as a class, collective or representative action.

d) Time limit. A claim must be brought within one (1) year after it arises, or it is barred.

15. Changes to These Terms

We may update these Terms. When we make material changes, we will update the Effective Date and Version above and notify account holders by email or in the Services. Continued use after the change takes effect means you accept the updated Terms.

16. Contact

CrossBeam (operated by Onboard Dot AI LLC) Email: team@getonbreeze.com