My upload failed — what do I do?
Quick answer: Open the project. If it says Upload failed or "The upload didn't complete," drop your plans into Drag your plans here to retry. It's the same project, so you don't need to start over. Keep the tab open until the upload finishes.
Steps
-
Go to Projects and open the project that's stuck uploading.
-
Read the page:
- Uploading your plans... — it's still going. Keep the tab open; the review starts when the upload finishes.
- Upload failed or "The upload didn't complete" — the file didn't reach CrossBeam. Any missing files are listed under Missing:.
- "We couldn't verify your uploaded plans yet" — click Check again.
-
Drag your plans into Drag your plans here to retry ("Same project — no need to start over").
-
Stay on the page until the upload finishes. Nothing is charged until your plans are verified.
Common causes
- The tab was closed or the computer slept during the upload. Uploads run in your browser, so keep the tab open.
- The file is over 2 GB. Reduce the PDF size or split the set into several files.
- A damaged PDF. Some CAD exports come out incomplete. Export again and retry.
- A network blocker. Some office networks and VPNs block large uploads. Try another network.
If it keeps failing
- Try another browser (Chrome, Edge, Firefox, or Safari).
- Contact support with the file size, your browser, and roughly when it failed.