My invitation link isn't working
Quick answer: Read the message on the invitation page. Most often the invitation expired (they last 7 days), was already used, or you signed in with a different email than the one invited. Sign in with the invited email, or ask the sender to invite you again.
Steps
- Open the link from the invitation email again and read the message on the page.
- Match it below:
| Message | What to do |
|---|---|
| "This invitation was sent to {email}. Please sign in with that account." | Click Continue with Google or Continue with Microsoft again and pick the account for that email. |
| "This invitation has expired." | Ask the person who invited you to send a new one. |
| "This invitation has already been accepted. You can sign in normally." | Go to Sign in. |
| "Invitation not found." | The invitation was cancelled or the link is incomplete. Ask for a new one. |
| "We couldn't finish setting up your account." | Try again. If it repeats, contact support. |
Shared report links
A link to view one report (from Share) works differently. See Open a review someone shared with you.