How do I retry a failed pre-check?
Quick answer: Open the project from your dashboard. If the status is Failed or Cancelled, click Try again — no charge. The failed run's credit hold has already been released.
Steps
- Go to Projects.
- Click the project with a red Failed or gray Cancelled badge.
- On the results page, click Retry.
- The status goes back to processing. Wait 15–30 minutes.
Does retrying cost credits?
No. If a pre-check fails on our side, CrossBeam releases the credit hold. The retry uses the returned credits and does not create another charge.
When retrying won't help
- Bad file. If the original upload was corrupted or unreadable, retrying with the same file will fail again. Re-upload a fresh export.
- Missing sheets. If the review said "can't find site plan," retrying with the same PDF won't invent one. Fix the plan set and start a new project.
- Partner city portal. City submissions are re-runnable too — same button, same logic.