How do I retry a failed pre-check?
Quick answer: Open the project from the Runs tab of your dashboard. If it shows PreCheck failed or PreCheck cancelled, click Try again — no charge. The review restarts on the same project with the files you already uploaded.
Steps
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Go to the Runs tab of your dashboard.
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Open the project marked failed or cancelled.
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The page shows PreCheck failed (or PreCheck cancelled) and the reason.
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Click Try again — no charge. The button shows Retrying..., then the progress screen returns.
Does retrying cost anything?
No. When a review fails or is cancelled, its credits are refunded automatically, and the retry doesn't charge you again.
When a retry won't help
- Missing files. If some uploaded files didn't arrive, the page asks you to add them again before retrying.
- Unreadable files. A corrupt or password-protected PDF fails again. Export a fresh PDF and start a new project.
- Wrong permit type. Retrying keeps the same permit type. To change it while a review is starting, see Cancel a review or change its permit type; otherwise start a new project.
A corrections analysis that has made no progress for 20 minutes shows Restart this review on its page; it works the same way.