The public contact address for CrossBeam Permits is team@getonbreeze.com. CrossBeam is operated by Onboard Dot AI LLC in Huntington Beach, California. Include the product area, jurisdiction, and project identifier when relevant so the team can route your message without asking you to repeat the context.
Do not email plan sets, correction letters, access tokens, passwords, or other sensitive permit materials. Use the authenticated CrossBeam upload and project surfaces for documents. If you are reporting a security issue, describe the issue without including personal information or live credentials.
Product and municipal questions
Cities and counties can ask about plan review, planning review, intake screening, public submittal portals, permit assistants, pilots, procurement, and security review. Builders and design professionals can ask about Pre-Check, corrections workflows, jurisdiction availability, and account access.
Customer and MCP support
For an existing account, include the email used to sign in and the project identifier shown in CrossBeam. For MCP connection questions, name the client you are connecting from and the step that failed. Never send an OAuth token or static bearer token by email.
Privacy and security
Privacy requests should identify the account or interaction involved and the right you want to exercise. Security reports should include reproducible steps, affected URLs, and expected versus observed behavior. CrossBeam will route reports internally and may ask for a safer channel before requesting sensitive evidence.