I paid but my credits or review didn't update
Quick answer: Give it a minute. Payment confirmation reaches CrossBeam a few seconds after Stripe finishes. Refresh Credits or the project page. If nothing changed after a couple of minutes, check Recent Activity for a Credit purchase row and contact support if it's missing. Don't pay again.
Steps
- Bought a pack? You're returned to Credits with Credits added to your account. The page reloads your balance about 3 seconds later. If it hasn't changed, refresh the page.
- Paid for a single review? You're returned to the project. The review starts on its own, usually within about 20 seconds. Refresh the project page if it still shows the pay button.
- Still nothing after 2 minutes? Open Credits and look under Recent Activity for a Credit purchase row with today's date.
- It's there: the credits arrived. For a single-review payment, open the project. If the review hasn't started, contact support.
- It's not there: go to step 4.
- Find the Stripe receipt or the charge on your card statement. Contact support with the email you sign in with, the amount, the date, and the project name.
What not to do
- Don't pay again. A second payment will very likely go through too, and you'll be charged twice.